Patient Account Representative Supervisor - Business Services, University Hospital

USA Health; Mobile (AL); On-site; USD 42,000 - 68,000; Full time

Job summary

A healthcare institution in Mobile, Alabama, seeks a Patient Business Services Supervisor. This role involves supervising daily operations, handling patient inquiries, and monitoring insurance payments. Candidates must have a high school diploma, five years of relevant medical business experience, and supervisory skills. Additional experience in hospital billing and follow-up is preferred. This position offers the opportunity for advancement and contributions to innovative patient care.

Qualifications

• High school diploma or equivalent required.
• 5 years of hospital/medical business office experience, including supervisory.
• Hospital billing and/or follow-up experience preferred.

Responsibilities

• Supervises daily operations of Patient Business Services.
• Handles inquiries from patients and insurance companies.
• Monitors insurance payments and reconciles credit balances.
• Evaluates daily operations and trains staff on procedures.
• Ensure timely follow-up on assigned files and maintain accurate patient accounts.
• Provide training support on collection procedures and third party billing requirements.
• Maintain attendance and comply with scheduling; perform related duties as required.

Skills

Supervisory experience

Patient billing

Insurance inquiries

Accounts reconciliation

Staff training

Education

High school diploma or equivalent

5 years of hospital and/or medical business office experience

Supervisory experience

Job description

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most advanced medicine at multiple facilities, campuses, clinics and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall wellbeing of our community.

Responsibilities

This is a highly responsible supervisory/clerical position which supervises the daily operation of Patient Business Services. Responsibilities include:

• Supervising lower level staff to include assigning duties, checking work, handling disciplinary issues, signing time sheets, and participating in yearly evaluation process


• Researching and resolving inquiries from patients and insurance companies


• Monitoring the posting of insurance payments and allowances, reconciliation of credit balances, and reviewing accounts for necessary action


• Working under the general supervision of a manager or supervisor and is reviewed through balancing procedures and operations


• Updating information on patient accounts; analyzing patient accounts and posting payments, filing insurance claims, and resolving credit balances as required


• Overseeing the processing of insurance claims, tracers, and rebilling of claims; overseeing the posting of insurance and patient payments and allowances


• Monitoring insurance payments and allowances for proper reimbursement; overseeing the reconciliation of credit balances; monitoring timely follow-up on assigned files


• Evaluating daily operations to reduce impact of collections; assisting in the training of staff on collection procedures and third party billing requirements


• Staying abreast of billing compliance with HCFA, Risk Management, CLIA, and other Federal, State, and University regulations


• Maintaining regular and prompt attendance; ability to work defined schedule and overtime as required


• Related duties as required

Employees in regular positions working 20 hours or more per week (0.50 FTE or greater) to qualify for benefits.

Qualifications

High school diploma or equivalent and five years of hospital and/or medical business office experience, one of which was in a supervisory capacity.

Hospital Billing And/or Follow-up Experience Is Preferred.

Equal Employment Opportunity

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.