Senior Patient Billing Specialist - Flexible Schedule

TridentCare; United States; Remote; USD 36,000 - 52,000; Full time

Job summary

TridentCare is seeking a detail-oriented professional to handle inbound calls for patient billing and demographic information. You will update multiple systems, research accounts, and ensure complete follow-through to resolve all issues.

Ideal candidates have 1 year of collections, call center, and medical billing experience, with 3-5 years in customer service. The role emphasizes accuracy, empathy, and teamwork in a fast-paced environment.

Qualifications

• Takes inbound calls to obtain patient billing/demographic information.
• Researches and resolves customer accounts using patient files and eligibility websites.
• Documents all contact with customer to ensure issues are resolved.

Responsibilities

• Updates multiple systems with patient information.
• Performs adjustments on accounts and recommends changes to supervisor.
• Completes weekly/monthly reports as scheduled.
• Meets weekly/monthly performance/audit goals.
• Tracks daily/weekly/monthly production.

Skills

Communication Skills

Call Center Experience

Job description

TridentCare is seeking a detail-oriented professional to handle inbound calls for patient billing and demographic information. You will update multiple systems, research accounts, and ensure complete follow-through to resolve all issues.

Ideal candidates have 1 year of collections, call center, and medical billing experience, with 3-5 years in customer service. The role emphasizes accuracy, empathy, and teamwork in a fast-paced environment.