Senior Patient Billing & Scheduling Lead

Washington University in St. Louis; St. Louis (MO); On-site; USD 28,929 - 44,083; Full time

Benefits offered by this job

Up to 22 days vacation

Health insurance

Metro U-Pass

Tuition assistance

Job summary

Washington University in St. Louis is seeking a lead for Patient Billing/Services Representatives to organize and direct the front desk and scheduling team in Saint Louis, MO.

The role requires coordinating office functions, triaging calls, and ensuring HIPAA-compliant processes with minimal supervision. The ideal candidate has a high school diploma, billing systems experience, and Basic Life Support certification.

Qualifications

• High school diploma or equivalent.
• Basic Life Support certification within one month of hire.
• Experience with billing systems and third-party claims in a medical office.
• Strong communication and data entry skills.

Responsibilities

• Lead front desk/scheduling team and coordinate office functions.
• Triage patient calls, tasks, and emails.
• Monitor staff performance for quality care and compliance.
• Assist with staff training and scheduling templates.
• Prepare custom reports and participate in quality improvement.

Skills

Communication

Computer literacy

Data entry

Scheduling

Interpersonal communication

Medical terminology

Office equipment

Time management

Education

High school diploma

Tools

Epic EHR

Billing systems

HIPAA compliance tools

Job description

Washington University in St. Louis is seeking a lead for Patient Billing/Services Representatives to organize and direct the front desk and scheduling team in Saint Louis, MO.

The role requires coordinating office functions, triaging calls, and ensuring HIPAA-compliant processes with minimal supervision. The ideal candidate has a high school diploma, billing systems experience, and Basic Life Support certification.