Lead Patient Billing & Scheduling Specialist

Washington University in St. Louis; St. Louis (MO); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Job summary

Washington University in St. Louis is seeking a lead for Patient Billing/Services Representatives to direct the front desk and scheduling team, coordinating office functions with minimal supervision and serving as a liaison among staff, patients, and health-care professionals.

You will counsel on financial assistance, explain billing processes, assist with insurance questions, and support scheduling activities in a busy healthcare environment to ensure accurate, compassionate patient service.

Qualifications

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Basic Life Support certification (American Heart Association or American Red Cross).
• Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (4 Years)

Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients and assists with form completion.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Explains billing process to patients; answers incoming inquiries from patients and third-party payers.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.

Skills

Anatomy

Clinical Care

Communication

Cross-Functional Teamwork

Electrocardiography (EKG)

Electronic Medical Records (EMR)

Epic EHR

HIPAA Compliance

Interpersonal Communication

Interpersonal Relationships

Medical Terminology

OSHA Compliance

Patient Care

Patient Medications

Phlebotomy

Physiology

Vital Signs

Education

High school diploma or equivalent high school certification or combination of education and/or experience

Job description

Washington University in St. Louis is seeking a lead for Patient Billing/Services Representatives to direct the front desk and scheduling team, coordinating office functions with minimal supervision and serving as a liaison among staff, patients, and health-care professionals.

You will counsel on financial assistance, explain billing processes, assist with insurance questions, and support scheduling activities in a busy healthcare environment to ensure accurate, compassionate patient service.