Senior Patient Benefits Specialist – Oncology Support

The US Oncology Network; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

The US Oncology Network, at Texas Oncology in Austin, seeks a Patient Benefits Representative to support the Medical Oncology Department. This full-time role handles insurance benefits, authorizations, and patient financial responsibilities, with a Monday–Friday 8:00a–4:30p schedule.

Level 1 or Sr depending on experience; must be proactive, service-driven, and collaborative with patients, providers, and clinical teams to ensure quality care.

Qualifications

• High school diploma or equivalent required.
• Minimum three (3) years patient pre-services coordinator or equivalent required.
• Proficiency with computer systems and Microsoft Office (Word and Excel) required.
• Demonstrate knowledge of CPT coding and HCPCS coding application.
• Must be able to verbally communicate clearly and utilize the appropriate terminology.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• Associates degree in Finance, Business or four years revenue cycle experience preferred.
• Minimum three (3) years pre-services coordinator experience and two (2) years of patient benefits experience required.

Responsibilities

• Educate patients on insurance coverage and benefits.
• Assess patients' ability to meet expenses and discuss payment arrangements.
• Complete reimbursement and liability forms for patient review and signature.
• Obtain insurance pre-authorization or referral codes prior to each treatment.
• Review patient account balance and notify front desk to meet with patients.
• Ensure patient co-pay amount is correctly entered in system.
• Verify and update demographics and insurance coverage at each visit.
• Stay current on available financial aid and build relationships with aid providers.
• Maintain confidentiality in line with HIPAA and related laws.
• Perform additional duties as requested.

Skills

Computer systems proficiency

CPT/HCPCS coding knowledge

Verbal communication

Microsoft Office (Word/Excel)

e-learning completion within 90 days

Education

High school diploma or equivalent

Associates degree in Finance or Business or 4 years revenue cycle experience

Tools

Microsoft Office

Job description

The US Oncology Network, at Texas Oncology in Austin, seeks a Patient Benefits Representative to support the Medical Oncology Department. This full-time role handles insurance benefits, authorizations, and patient financial responsibilities, with a Monday–Friday 8:00a–4:30p schedule.

Level 1 or Sr depending on experience; must be proactive, service-driven, and collaborative with patients, providers, and clinical teams to ensure quality care.