Senior Patient Advocate & Care Experience Lead

Harris Health; Houston (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Harris Health seeks a Senior Patient Liaison to advocate for patients and families and to analyze complaints across the system. The role coordinates with departments to develop improvement plans and ensure timely, effective responses to concerns.

The position emphasizes documentation, investigation of patient encounters, and facilitating resolutions to improve satisfaction and care quality.

Qualifications

• Bachelor's or relevant field plus 2+ years of customer service experience
• Associate degree plus 4+ years of customer service experience
• High School Diploma/GED with 6+ years of customer service experience

Responsibilities

• Advocate for patients and families regarding medical care and services within Harris Health System.
• Track, trend, and analyze patient/visitor complaints and coordinate with departments to develop improvement plans.
• Document concerns, investigate patient encounters, and facilitate resolution to maximize patient and family satisfaction.

Skills

Spanish language

Analytical skills

Mathematics

Education

Bachelor's or equivalent in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy

Associate degree in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy

High School Diploma or GED with 6 years of customer service

Tools

Personal Computer

Job description

Harris Health seeks a Senior Patient Liaison to advocate for patients and families and to analyze complaints across the system. The role coordinates with departments to develop improvement plans and ensure timely, effective responses to concerns.

The position emphasizes documentation, investigation of patient encounters, and facilitating resolutions to improve satisfaction and care quality.