Patient Experience & Advocacy Lead

Adelante Healthcare; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Adelante Healthcare in Phoenix, AZ invites applications for the Patient Experience and Advocacy Manager role to drive patient experience initiatives and engage advocates at critical times. You will collaborate with Compliance and Safety to support strategies that improve quality of care and reporting of concerns.

The role requires strong data analysis, communication with patients and leadership, and willingness to travel to various health centers to champion advocacy efforts and staff engagement

Qualifications

• High School Diploma or GED required.
• Associate degree required; Bachelor’s degree preferred.

Responsibilities

• Collaborate with internal stakeholders to obtain patient survey reports.
• Create and review the patient survey report and prioritize patient follow up calls.
• Escalate clinical care concerns to the practice administrator or designee.
• Conduct follow-up calls to identified patients based on survey responses.
• Enter incident management cases as needed.
• Mail, document, and track all patient Level 1 Warning and Level 2 Disengagement letters.
• Manage and track the patient experience email and telephone extension.
• Identify and resolve patient concerns by clarifying the patient’s complaint and root cause, selecting and explaining solutions.
• Create reports for internal and external clients.
• Collaborate with others to collect and analyze data.
• Review patient survey reports and analyze trends and strengths.
• Work with business leaders to identify opportunities for improvement.
• Use graphs and infographics to visualize data.
• Assist with preparing and presenting reports related to patient safety, experience, and satisfaction.
• Participate in workgroups to improve patient experience and satisfaction.
• Act as an ambassador for Adelante Healthcare in creating a positive patient experience.
• Communicate with external agencies as needed.
• Travel to different health centers required.

Skills

Data analysis

Communication

Privacy & security

Organization

Multitasking

EHR navigation

Travel readiness

Education

Associate degree required

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Adelante Healthcare in Phoenix, AZ invites applications for the Patient Experience and Advocacy Manager role to drive patient experience initiatives and engage advocates at critical times. You will collaborate with Compliance and Safety to support strategies that improve quality of care and reporting of concerns.

The role requires strong data analysis, communication with patients and leadership, and willingness to travel to various health centers to champion advocacy efforts and staff engagement