Patient Experience Advocate & Resolution Specialist

Talentify; Sarasota (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Tuition Reimbursement

Discounted Medical/Dental/Vision plans

Job summary

Sarasota Memorial Health Care System is seeking a Patient Advocate/Concierge to coordinate patient and family advocacy services. You will manage complaints and grievances, document case details, and liaise with Legal, Risk Management, and Clinical leadership to support timely resolutions.

The role emphasizes intake, triage, and tracking of concerns with a focus on professional, compassionate communication and compliance with regulatory requirements.

Qualifications

• Require an associate degree in a relevant field of study, bachelor’s preferred.
• Minimum of two years of customer service experience in a strong customer interaction environment.

Responsibilities

• Coordinate patient and family advocacy services as primary contact for compliments, complaints and grievances.
• Intake, documentation, triage and tracking of patient grievances in compliance with regulatory standards.
• Serve as liaison with Legal Counsel, Risk Management and Patient Safety for escalation and resolution.
• Support real-time de‑escalation and follow‑up communication among stakeholders.

Skills

Customer service

Crisis management

Conflict resolution

Communication with patients/families

Education

Associate degree

Bachelor’s degree preferred

Job description

Sarasota Memorial Health Care System is seeking a Patient Advocate/Concierge to coordinate patient and family advocacy services. You will manage complaints and grievances, document case details, and liaise with Legal, Risk Management, and Clinical leadership to support timely resolutions.

The role emphasizes intake, triage, and tracking of concerns with a focus on professional, compassionate communication and compliance with regulatory requirements.