Senior Patient Liaison - Part Time

Harris Health; Houston (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Harris Health seeks a Senior Patient Liaison to advocate for patients and families and to analyze complaints across the system. The role coordinates with departments to develop improvement plans and ensure timely, effective responses to concerns.

The position emphasizes documentation, investigation of patient encounters, and facilitating resolutions to improve satisfaction and care quality.

Qualifications

• Bachelor's or relevant field plus 2+ years of customer service experience
• Associate degree plus 4+ years of customer service experience
• High School Diploma/GED with 6+ years of customer service experience

Responsibilities

• Advocate for patients and families regarding medical care and services within Harris Health System.
• Track, trend, and analyze patient/visitor complaints and coordinate with departments to develop improvement plans.
• Document concerns, investigate patient encounters, and facilitate resolution to maximize patient and family satisfaction.

Skills

Spanish language

Analytical skills

Mathematics

Education

Bachelor's or equivalent in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy

Associate degree in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy

High School Diploma or GED with 6 years of customer service

Tools

Personal Computer

Job description

About Us

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary

The Senior Patient Liaison serves as an advocate for patients and/or family members with concerns regarding medical care and services provided within Harris Health System. The Senior Patient Liaison will track, trend, and analyze patient/visitor complaints and work with appropriate departments to develop improvement plans. The Senior Patient Liaison documents concerns, investigates all aspects of patient encounters including but not limited to medical care in order to facilitate the resolution of concerns and maximize patient and family satisfaction.

Minimum Qualifications

Education/Work Experience:

• Bachelors in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy, or related field (and) Two (2) years Customer Service experience.
• (OR)
• Associates in in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy, or related field (and) Four (4) years Customer Service experience.
• (OR)
• High School Diploma/GED (and) Six (6) years Customer Service experience.

Language Skills: Spanish Preferred

Communication Skills: Above Average Verbal (Heavy Public Contact), Exceptional Verbal (e.g., Public Speaking), Writing /Correspondence, Writing /Reports

Proficiencies: Personal Computer

Job Attributes

Knowledge/Skills/Abilities: Analytical, Mathematics

Work Schedule: Weekends, Holidays, Flexible, Overtime, Travel