Community Health Advocate & Liaison

Matter Health; Nashville (TN); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Employer-funded HSA options

Employer-paid life and disability 보험

Job summary

Matter Health is seeking a field-based Patient Advocate & Liaison to engage older adults in affordable housing communities. You will educate patients about our care model, support enrollment, and coordinate follow-up with the NP and care teams to improve access to services.

In this role you’ll conduct outreach, scheduling, and ongoing engagement while maintaining documentation in Salesforce and Athena, partnering across clinical and operations teams to remove barriers to care.

Qualifications

• 1–2 years of experience in community outreach, patient advocacy, healthcare, social services, customer service, hospitality, account management, sales, or other relationship-focused roles
• Passion for serving older adults and underserved communities
• Outstanding communication and relationship-building skills
• Comfortable working independently in a field-based environment
• Strong organization and time management skills
• Ability to collaborate with clinical and operational teams
• Valid driver's license and reliable transportation required
• Experience working with Medicare populations, community organizations, Salesforce, Athena, or healthcare outreach is a plus
• Bilingual Spanish is a plus

Responsibilities

• Build trusted, lasting relationships with older adults living in assigned communities
• Serve as the primary community representative for Matter Health
• Educate prospective patients about Matter Health's care model and available services
• Support patient outreach, enrollment, scheduling, and ongoing engagement
• Conduct in-person outreach, phone calls, and community events to connect with patients
• Partner closely with Advanced Practice Providers (APPs), Social Workers, Care Navigators, and Operations teams
• Identify barriers to care and connect patients with appropriate community resources
• Assist patients throughout their healthcare journey—from initial introduction through ongoing engagement
• Maintain accurate documentation in Salesforce and Athena

Job description

Matter Health is seeking a field-based Patient Advocate & Liaison to engage older adults in affordable housing communities. You will educate patients about our care model, support enrollment, and coordinate follow-up with the NP and care teams to improve access to services.

In this role you’ll conduct outreach, scheduling, and ongoing engagement while maintaining documentation in Salesforce and Athena, partnering across clinical and operations teams to remove barriers to care.