Senior Patient Access Specialist - Remote

Optum; United States; Hybrid; USD 25,000 - 44,000; Full time

Benefits offered by this job

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Job summary

UnitedHealth Group is seeking a Patient Service Representative II to support patients, manage appointment scheduling, and improve access to care. The role emphasizes high-quality customer service, problem solving, and collaboration with a interdisciplinary care team.

The position offers opportunities to mentor junior staff, handle complex inquiries, and participate in process improvements while adhering to HIPAA privacy guidelines.

Qualifications

• High School Diploma or GED required.
• 2+ years of clinical experience and/or medical call center experience.
• EMR experience (EPIC) preferred.

Responsibilities

• Handle incoming patient inquiries and assist with appointments and care.
• Screens inquiries to route to appropriate team members.
• Provide professional, empathetic patient communication and problem solving.
• Mentor and train lower-level representatives.

Skills

Problem solving

Customer service

Communication

Time management

Organizational skills

Education

High School Diploma/GED

Job description

UnitedHealth Group is seeking a Patient Service Representative II to support patients, manage appointment scheduling, and improve access to care. The role emphasizes high-quality customer service, problem solving, and collaboration with a interdisciplinary care team.

The position offers opportunities to mentor junior staff, handle complex inquiries, and participate in process improvements while adhering to HIPAA privacy guidelines.