Senior Patient Access Specialist: Registration & Scheduling

nshs; Warrenville (IL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Career growth

Medical coverage

Tuition reimbursement

Free parking

Wellness program

HSA options

Retirement match

Paid time off

Community involvement

Job summary

Nshs in Warrenville, IL is seeking a Patient Access Representative III to join our hospital admitting and scheduling team. This full-time role handles advanced patient registrations, scheduling, and insurance verification, ensuring a smooth patient experience and accurate data entry.

The ideal candidate has an Associate’s degree in Health Administration and 2+ years in patient access or healthcare administration, with a focus on courtesy, accuracy, and teamwork in a fast-paced setting.

Qualifications

• Associates Degree in Health Administration required.
• 2 years of experience in patient access/healthcare administration or related field; minimum 2-3 years.

Responsibilities

• Greet and assist patients during the registration process.
• Perform advanced patient registration tasks, including handling complex patient registration scenarios.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Handle scheduling for specialized services, follow-up appointments, and more complex scheduling scenarios.
• Verify patient contact information and confirm appointment details.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Assist with resolving complex insurance verification cases and provide guidance to other representatives.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Handle patient concerns and escalations, resolving issues effectively and providing.
• Assist in training and mentoring newer patient access representatives and provide guidance on complex cases.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.

Education

Associates Degree Health Administration

Job description

Nshs in Warrenville, IL is seeking a Patient Access Representative III to join our hospital admitting and scheduling team. This full-time role handles advanced patient registrations, scheduling, and insurance verification, ensuring a smooth patient experience and accurate data entry.

The ideal candidate has an Associate’s degree in Health Administration and 2+ years in patient access or healthcare administration, with a focus on courtesy, accuracy, and teamwork in a fast-paced setting.