Senior Patient Access Specialist — Scheduling & Insurance

Endeavor Health; Warrenville (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Free Parking at designated locations

Tuition Reimbursement

Health Savings Account Options

Paid Time Off

Career Pathways to Promote Growth

Job summary

Endeavor Health is seeking a Patient Access Representative III in Warrenville, IL to support advanced access services. You will handle registrations, scheduling, and insurance verification to optimize the patient experience within a hospital setting.

The role requires an Associate Degree in Health Administration and 2–3 years of related experience, with a focus on accurate data entry and exceptional customer service.

Qualifications

• Associates Degree Health Administration required.
• Minimum of 2-3 years of experience in patient access/healthcare administration.

Responsibilities

• Greet and assist patients in a courteous and professional manner during the registration process.
• Perform advanced patient registration tasks, including handling complex patient registration scenarios.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Handle scheduling for specialized services, follow-up appointments, and more complex scheduling scenarios.
• Verify patient contact information and confirm appointment details.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Assist with resolving complex insurance verification cases and provide guidance to other representatives.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Handle patient concerns and escalations, resolving issues effectively and providing.
• Assist in training and mentoring newer patient access representatives and provide guidance on complex cases.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.

Education

Associates Degree Health Administration

Job description

Endeavor Health is seeking a Patient Access Representative III in Warrenville, IL to support advanced access services. You will handle registrations, scheduling, and insurance verification to optimize the patient experience within a hospital setting.

The role requires an Associate Degree in Health Administration and 2–3 years of related experience, with a focus on accurate data entry and exceptional customer service.