Senior Patient Access Specialist

UnitedHealth Group; Boston (MA); Hybrid; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Healthcare benefits

401(k)

Job summary

UnitedHealth Group is seeking a Patient Service Representative II to join a collaborative team in the Boston area. You will handle incoming patient inquiries, help manage appointments, and support an interdisciplinary care delivery model.

Strong communication and problem-solving are essential to improve patient access and satisfaction. In this role, you’ll mentor lower-level staff, handle escalations, and contribute to data collection for performance reports.

Qualifications

• High School Diploma or GED required.
• 2+ years clinical or medical call center experience.
• EMR experience preferred (EPIC).

Responsibilities

• Handle incoming patient inquiries and schedule appointments.
• Provide courteous, patient-focused service.
• Screen inquiries to route to appropriate team members.
• Maintain HIPAA privacy and data accuracy.

Skills

Customer service

Communication

Problem solving

Team oriented

Education

High School Diploma/GED

Tools

EPIC EMR

Job description

UnitedHealth Group is seeking a Patient Service Representative II to join a collaborative team in the Boston area. You will handle incoming patient inquiries, help manage appointments, and support an interdisciplinary care delivery model.

Strong communication and problem-solving are essential to improve patient access and satisfaction. In this role, you’ll mentor lower-level staff, handle escalations, and contribute to data collection for performance reports.