Patient Access & Care Concierge

Optum; Saint Paul (MN); On-site; USD 45,847,000 - 83,097,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Optum, in partnership with Allina Health, is hiring a Patient Access Representative Associate at United Hospital in Saint Paul, MN. The role greets patients, collects demographic/insurance data, verifies information, and assists with scheduling and financial counseling.

The position requires 6+ months of customer service, strong Microsoft Office skills, and flexibility to work day shifts and weekends. 40 hours weekly with varied start times. External candidates qualify for a $1,000 sign-on bonus.

Qualifications

• 6+ months of customer service experience.
• Intermediate level of proficiency with Microsoft Office products.
• Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire in alignment with the training schedule.
• Ability to work an average of 36 hours per week at 10:30am, 2:30pm, 3:30pm and 5:30pm start times. Every other weekend. Holiday rotation
• Ability to work every other weekend
• Must be 18 years of age or older

Responsibilities

• Greets and welcomes patients in person, providing a friendly and supportive first impression while directing them to their appointments and procedures
• Collects and verifies demographic, insurance, and benefits information, interpreting results and obtaining necessary signatures
• Checks in and interviews patients to complete the required paperwork, including financial assistance applications and requests for information forms
• Obtains and explains cost information to patients, collects co-pays and deductibles, and counsels' patients on available financial assistance programs
• Addresses and resolves claim issues or registration errors while documenting any issues and resolutions in the electronic medical record
• Uses resources, tools, and procedures to complete registration for accounts and assigned work queues
• Provides customer service for inbound and outbound telephone calls, ensuring clear communication and prompt resolution of patient inquiries
• Assists in scheduling add-on appointments as needed
• May mentor other staff, provide technical or functional direction, and gather medical record information as needed
• Other duties as assigned, supporting the dynamic needs of the healthcare environment with flexibility and a commitment to patient care

Skills

Customer service

Microsoft Office

Schedule flexibility

Phone etiquette

Tools

Epic

Job description

Optum, in partnership with Allina Health, is hiring a Patient Access Representative Associate at United Hospital in Saint Paul, MN. The role greets patients, collects demographic/insurance data, verifies information, and assists with scheduling and financial counseling.

The position requires 6+ months of customer service, strong Microsoft Office skills, and flexibility to work day shifts and weekends. 40 hours weekly with varied start times. External candidates qualify for a $1,000 sign-on bonus.