Senior Patient Access Specialist - Front Desk & Admissions

Nebraska Medicine; Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition assistance up to $5,000/year

Clarkson College 35% discount

Career advancement opportunities

Job summary

Nebraska Medicine seeks a Sr Patient Access Associate to join the Access Services team at Nebraska Medical Center in Omaha. This front-line role greets patients, assists with scheduling, pre-registration, registration, and insurance verification while handling payments to support cash flow and patient care.

The position is full-time with a Saturday–Tuesday 6:00 AM–2:30 PM schedule and required training. Strong customer-service background and communication skills are essential.

Qualifications

• Minimum of two years customer service experience.
• High school education or equivalent required.
• Ability to type 35 wpm with 95% accuracy.
• Proactive self-directed work style.
• Strong written and verbal communication skills.
• Ability to work in a team environment.
• BLS certification within six months of hire or transfer date.

Responsibilities

• Greet patients professionally and confirm registrations.
• Create accounts accurately to optimize cash flow.
• Handle scheduling, pre-registration, pre-admission, registration/admission, insurance verification.
• Process receipting of payments.
• Provide patient way finding and escorting.

Skills

Customer service

Communication

Typing 35 wpm

Attention to detail

Teamwork

Education

High school diploma or equivalent

Associate's degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Nebraska Medicine seeks a Sr Patient Access Associate to join the Access Services team at Nebraska Medical Center in Omaha. This front-line role greets patients, assists with scheduling, pre-registration, registration, and insurance verification while handling payments to support cash flow and patient care.

The position is full-time with a Saturday–Tuesday 6:00 AM–2:30 PM schedule and required training. Strong customer-service background and communication skills are essential.