Senior Patient Access Specialist - ED

Nebraska Medicine; Omaha (NE); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Educational support (up to $5,000/year

Clarkson College 35% discount

Career advancement opportunities with

Job summary

Nebraska Medicine is seeking a Sr Patient Access Associate for the Emergency Department in Omaha, NE. This front-line, patient-facing role supports scheduling, registration, insurance verification and payments, delivering a professional first impression in a high-volume setting.

Expect a full-time schedule (40 hours/week), Monday–Friday, 10:00 AM–6:30 PM, with initial training 7:00 AM–3:30 PM for the first three weeks. Tuition assistance and growth opportunities are offered.

Qualifications

• Minimum of two years customer service experience required.
• High school education or equivalent required.
• Ability to work in a proactive self-directed manner.
• Multi-tasking and problem solving abilities required.
• Strong written and verbal communication skills required.
• Strong communication and organizational skills with detail-oriented work.
• Demonstrates ability to form and maintain relationships within the organization.
• Ability to type 35 wpm with 95% accuracy rating required.
• BLS certification within six months of hire or transfer date required, from an AHA endorsed program.

Responsibilities

• Greet patients professionally and ensure timely, efficient registration.
• Verify insurance and receipting of payments; manage cash flow.
• Schedule, pre-registration/pre-admission, and patient way finding/escorting.
• Provide face-to-face and bedside patient contact in a high-volume setting.
• Maintain compliance with state and federal regulations throughout processes.

Skills

Customer service

Multi-tasking

Communication

Attention to detail

Teamwork

Typing 35 wpm

Proactive / self-directed

Education

High school diploma or equivalent

Associate's degree in business or healthcare (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Nebraska Medicine is seeking a Sr Patient Access Associate for the Emergency Department in Omaha, NE. This front-line, patient-facing role supports scheduling, registration, insurance verification and payments, delivering a professional first impression in a high-volume setting.

Expect a full-time schedule (40 hours/week), Monday–Friday, 10:00 AM–6:30 PM, with initial training 7:00 AM–3:30 PM for the first three weeks. Tuition assistance and growth opportunities are offered.