Senior Patient Access Specialist - Flexible Schedule

Inova Health System; Alexandria (VA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement matching

Education assistance

Student loan assistance

Mental health support

Paid time off

Parental leave

Flexible schedules

Job summary

Inova Health System is seeking a Senior Patient Access Specialist to join the Float Pool in the Western Region (Inova Loudoun Hospital). The role is full-time, Monday-Friday, with morning/midday shifts and rotations every other weekend, based in Springfield, VA.

The position emphasizes patient intake, registration, financial counseling, insurance coordination, and collaboration with HIM and scheduling teams. Compliance with HIPAA/OSHA is required, and mentoring of staff may be involved.

Qualifications

• Education: High School or GED.
• Experience: 2 years of patient access experience.

Responsibilities

• Patient Intake, Registration & Documentation: audits records and documentation for accuracy, troubleshoots discrepancies, and supports escalations.
• Administrative & Technology Operations: compiles reports, troubleshoots system issues, and supports peers.
• Case Management Tasks: audits referrals and supports escalations.
• Financial Counseling: conducts financial reviews and mentors staff.
• Insurance & Contract Coordination: troubleshoots complex cases and educates peers on insurance contract nuances.
• Inquiries & Patient Concerns: handles escalations and analyzes trends.
• Kiosk: analyzes performance and trains staff on patient kiosks.
• Patient Communication & Advocacy: handles sensitive concerns, audits logs, and advocates for patient needs.
• Referrals: audits referral workflows and mentors staff.
• Scheduling: schedules surgeries and verifies readiness.
• Transport: solves transport issues and audits logs.
• HIM Coordination: liaises with HIM on merges and audits MRNs.
• Utilization Review Coordination: supports escalations for medical necessity.
• Ensures HIPAA/OSHA compliance.

Education

High School or GED

Job description

Inova Health System is seeking a Senior Patient Access Specialist to join the Float Pool in the Western Region (Inova Loudoun Hospital). The role is full-time, Monday-Friday, with morning/midday shifts and rotations every other weekend, based in Springfield, VA.

The position emphasizes patient intake, registration, financial counseling, insurance coordination, and collaboration with HIM and scheduling teams. Compliance with HIPAA/OSHA is required, and mentoring of staff may be involved.