Patient Access Specialist Sr - Float Pool

Inova Health System; Alexandria (VA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement matching

Education assistance

Student loan assistance

Mental health support

Paid time off

Parental leave

Flexible schedules

Job summary

Inova Health System is seeking a Senior Patient Access Specialist to join the Float Pool in the Western Region (Inova Loudoun Hospital). The role is full-time, Monday-Friday, with morning/midday shifts and rotations every other weekend, based in Springfield, VA.

The position emphasizes patient intake, registration, financial counseling, insurance coordination, and collaboration with HIM and scheduling teams. Compliance with HIPAA/OSHA is required, and mentoring of staff may be involved.

Qualifications

• Education: High School or GED.
• Experience: 2 years of patient access experience.

Responsibilities

• Patient Intake, Registration & Documentation: audits records and documentation for accuracy, troubleshoots discrepancies, and supports escalations.
• Administrative & Technology Operations: compiles reports, troubleshoots system issues, and supports peers.
• Case Management Tasks: audits referrals and supports escalations.
• Financial Counseling: conducts financial reviews and mentors staff.
• Insurance & Contract Coordination: troubleshoots complex cases and educates peers on insurance contract nuances.
• Inquiries & Patient Concerns: handles escalations and analyzes trends.
• Kiosk: analyzes performance and trains staff on patient kiosks.
• Patient Communication & Advocacy: handles sensitive concerns, audits logs, and advocates for patient needs.
• Referrals: audits referral workflows and mentors staff.
• Scheduling: schedules surgeries and verifies readiness.
• Transport: solves transport issues and audits logs.
• HIM Coordination: liaises with HIM on merges and audits MRNs.
• Utilization Review Coordination: supports escalations for medical necessity.
• Ensures HIPAA/OSHA compliance.

Education

High School or GED

Job description

Patient Access Specialist Sr - Float Pool

• Springfield, VA, United States

Job Description

Inova Float Pool – Western Region (Inova Loudoun Hospital) is looking for a dedicated Patient Access Specialist Srto join the team. This role will be Full-Time, Monday-Friday, Morning/Midday (7am-3:30pm/10am-6:30pm), with Rotations Every Other Weekend.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offeringpaid time off, paid parental leave, & flexible work schedules.

Patient Access Specialist Sr Job Responsibilities:

• Patient Intake, Registration & Documentation: Audits records and documentation for accuracy, troubleshoots discrepancies, and supports escalations.
• Administrative & Technology Operations: Compiles reports, troubleshoots system issues, and supports peers.
• Case Management Tasks: Audits referrals and supports escalations.
• Financial Counseling: Conducts financial reviews and mentors staff.
• Insurance & Contract Coordination: Troubleshoots complex cases and educates peers on insurance contract nuances.
• Inquiries & Patient Concerns: Handles escalations and analyzes trends.
• Kiosk: Analyzes performance and trains staff on patient kiosks.
• Patient Communication & Advocacy: Handles sensitive concerns, audits logs, and advocates for patient needs.
• Referrals: Audits referral workflows and mentors staff.
• Scheduling: Schedules surgeries and verifies readiness.
• Transport: Solves transport issues and audits logs.
• Health Information Management (HIM) Coordination: Liaises with Health Information Management (HIM) on merges and audits medical record numbers (MRNs).
• Utilization Review Coordination: Supports escalations for medical necessity.
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Minimum Qualifications:

• Education: High School or GED
• Experience: 2 years of patient access experience

Preferred Qualifications:

• Experience: Recent experience in retail, customer service, or other service-oriented industry
• Travel: Must be willing to travel within posted location
• Schedule: Must be available to work a flexible schedule with rotating holidays and every other weekend. Schedule is published in the second week of each month (2 weeks prior at minimum).
• Other: Fast thinking and versatile. Consistent employment with the same employer is a plus.

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.