Patient Access Specialist Sr - Float Pool

Inova Health System; Fairfax (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement match

Education assistance

Student loans

Job summary

Inova Health System in Fairfax, VA seeks a Patient Access Specialist Sr for Inova Fairfax & Fair Oaks Hospitals. This full-time role is Monday–Friday, morning to midday, with every other weekend and travel to Central region locations.

The position supports patient intake, documentation, financial counseling, insurance coordination, and HIPAA compliance in a busy hospital setting. The ideal candidate has 2 years of patient access experience and a High School diploma or GED.

Qualifications

• Education: High school or GED.
• 2 years of patient access experience.

Responsibilities

• Patient intake, registration and documentation audits.
• Compile reports, troubleshoot system issues, and support peers.
• Audit referrals and assist escalations.
• Conduct financial reviews and mentor staff.
• Coordinate insurance contracts and educate peers on nuances.
• Handle inquiries and patient concerns, track trends.
• Train staff on patient kiosks and ensure HIPAA compliance.
• Schedule surgeries and verify readiness.
• Coordinate HIM merges and MRN audits.
• Support utilization review for medical necessity.
• Comply with HIPAA, OSHA and applicable regulations.
• May perform additional duties as assigned.

Skills

Patient access experience

Education

High school or GED

Job description

Inova Health is looking for a dedicated Patient Access Specialist Sr to join the Inova Fairfax & Fair Oaks Hospitals teams. This role will be full-time, Monday-Friday, morning/midday with every other weekend. Travel is required to Inova locations within the Central region: Inova Fairfax & Fair Oaks Hospitals.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.

We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.

• Tuition and Student Loan Assistance: offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.

• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

• Work/Life Balance: offeringpaid time off, paid parental leave, & flexible work schedules.

Patient Access Specialist Sr Job Responsibilities:

• Patient Intake, Registration & Documentation: Audits records and documentation for accuracy, troubleshoots discrepancies, and supports escalations.

• Administrative & Technology Operations: Compiles reports, troubleshoots system issues, and supports peers.

• Case Management Tasks: Audits referrals and supports escalations.

• Financial Counseling: Conducts financial reviews and mentors staff.

• Insurance & Contract Coordination: Troubleshoots complex cases and educates peers on insurance contract nuances.

• Inquiries & Patient Concerns: Handles escalations and analyzes trends.

• Kiosk: Analyzes performance and trains staff on patient kiosks.

• Patient Communication & Advocacy: Handles sensitive concerns, audits logs, and advocates for patient needs.

• Referrals: Audits referral workflows and mentors staff.

• Scheduling: Schedules surgeries and verifies readiness.

• Transport: Solves transport issues and audits logs.

• Health Information Management (HIM) Coordination: Liaises with Health Information Management (HIM) on merges and audits medical record numbers (MRNs).

• Utilization Review Coordination: Supports escalations for medical necessity.

• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.

• May perform additional duties as assigned.

Minimum Qualifications:

• Education: High school or GED

• Experience: 2 years of patient access experience

Preferred Qualifications:

• Experience: Recent experience in retail, customer service, or other service-oriented industry

• Travel: Must be willing to travel within posted location

• Schedule: Must be available to work a flexible schedule with rotating holidays and every other weekend. Schedule is published in the second week of each month (2 weeks prior at minimum).

• Other: Fast thinking and versatile. Consistent employment with the same employer is a plus.