Senior Patient Access & Service Advisor

University of Miami; Miami (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

The University of Miami is seeking a Customer Service Representative 3 in the Department of Patient Access in Miami, FL. The role handles a variety of inquiries, including complaints and requests for information, via face-to-face, email, fax, telephone, and mail, guiding lower-level staff and addressing complex issues.

Core duties include recording interactions, escalating unresolved concerns to leadership, and ensuring confidentiality.

Qualifications

• Learning new procedures, technologies, and protocols.
• Ability to work collaboratively in a team environment.
• Proficiency with office software and relevant computer applications.
• Strong written and verbal communication skills.

Responsibilities

• Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
• Researches inquiries and routes to appropriate departments for follow-up as needed.
• Resolves routine problems and communicates solutions to the customer; verifies resolutions.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma or equivalent

Job description

The University of Miami is seeking a Customer Service Representative 3 in the Department of Patient Access in Miami, FL. The role handles a variety of inquiries, including complaints and requests for information, via face-to-face, email, fax, telephone, and mail, guiding lower-level staff and addressing complex issues.

Core duties include recording interactions, escalating unresolved concerns to leadership, and ensuring confidentiality.