Patient Service Center Specialist

University of Miami; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Service Response Center Representative at University of Miami handles a variety of service requests from patients, visitors, and hospital staff. You will answer inquiries, enter precise information into patient accounts, and transfer or escalate issues as needed to ensure resolution.

You will provide clear verbal and written directions, identify patient needs, offer resources, and follow university policies.

Qualifications

• Education: High School Diploma or equivalent/relevant experience, certification or license.
• Experience: No previous experience required.
• Knowledge, Skills and Abilities: Learning Agility, Teamwork, Technical Proficiency, Communication.

Responsibilities

• Answers all incoming customer inquiries and transfers matter when appropriate.
• Enters appropriate and precise information to patient accounts.
• Escalates customer concerns when necessary to obtain a resolution.
• Reaches out to customers, providers, and other entities.
• Provides verbal and written directions to customers.
• Identifies and assesses patient needs and provides resources.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma

Job description

The Service Response Center Representative at University of Miami handles a variety of service requests from patients, visitors, and hospital staff. You will answer inquiries, enter precise information into patient accounts, and transfer or escalate issues as needed to ensure resolution.

You will provide clear verbal and written directions, identify patient needs, offer resources, and follow university policies.