Senior Patient Access Specialist

University of Miami; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Employee discounts

Job summary

University of Miami is seeking a Customer Service Representative 3 in the Department of Patient Access in Miami, FL. The role requires addressing inquiries, handling complaints, and guiding lower-level staff while resolving complex issues.

Qualifications include a High School Diploma or equivalent, 3+ years of relevant experience, and strong communication skills. The position offers competitive benefits within UHealth.

Qualifications

• High School Diploma or equivalent; relevant experience may substitute.
• Minimum 3 years of relevant experience required.
• Strong written and verbal communication skills; proficient with standard office software.

Responsibilities

• Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
• Researches inquiries to address issues or concerns.
• Escalates unresolved grievances to department leadership for review.
• Keeps records of interactions and documents final resolutions in the database.
• Verifies changes/resolutions have been finalized and communicates outcomes.

Skills

Learning agility

Teamwork

Technical proficiency

Communication

Education

High School Diploma or equivalent

Job description

University of Miami is seeking a Customer Service Representative 3 in the Department of Patient Access in Miami, FL. The role requires addressing inquiries, handling complaints, and guiding lower-level staff while resolving complex issues.

Qualifications include a High School Diploma or equivalent, 3+ years of relevant experience, and strong communication skills. The position offers competitive benefits within UHealth.