Senior Customer Service Representative, Patient Access

University of Miami; Miami (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Customer Service Representative 3 in Miami, FL, in the Department of Patient Access. The role handles inquiries, complaints, and information requests and follows up via face-to-face, email, phone, or mail.

The ideal candidate will have a High School Diploma or equivalent and at least 3 years of relevant experience, strong communication skills, and the ability to guide lower-level staff and resolve

Qualifications

• High School Diploma or equivalent or relevant experience.
• Minimum 3 years of customer service experience.

Responsibilities

• Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
• Researches inquiries to address issues or concerns; refers to other areas as needed.
• Resolves routine problems and communicates solutions to the customer.
• Verifies that changes/resolutions have been finalized.
• Keeps record of customer interactions in the applicable database.
• Escalates unresolved grievances to department leadership for review.
• Reviews and processes confidential information with discretion.
• Adheres to University policies and safeguards assets.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma or equivalent

Tools

Office software

Job description

The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Customer Service Representative 3 in Miami, FL, in the Department of Patient Access. The role handles inquiries, complaints, and information requests and follows up via face-to-face, email, phone, or mail.

The ideal candidate will have a High School Diploma or equivalent and at least 3 years of relevant experience, strong communication skills, and the ability to guide lower-level staff and resolve