Patient Services Specialist - Onsite, Miami

University of Miami; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

University of Miami Health System is seeking a Service Response Representative to handle incoming inquiries and support patient accounts. This on-site, full-time role is based in Miami, FL, with responsibilities including accurate data entry and escalation when needed.

No experience required, but candidates should be able to communicate clearly and follow procedures while protecting patient confidentiality. The position supports a leading academic medical center serving South Florida and beyond.

Qualifications

• General knowledge of office procedures and operations.
• Ability to accurately prepare and maintain records, files, reports and correspondence.
• Ability to communicate effectively in both oral and written form.
• Ability to understand and follow instructions.
• Ability to process and handle confidential information with discretion.

Responsibilities

• Answer all incoming customer inquiries and transfers as needed.
• Enter accurate information into patient accounts.
• Escalate concerns to obtain resolution when necessary.
• Reach out to customers, providers, and other entities.
• Provide verbal and written directions to customers.
• Identify patient needs and provide resources.

Skills

Office procedures

Record keeping

Written & verbal communication

Instructions comprehension

Confidential information handling

Education

High School diploma or equivalent

Tools

None

Job description

University of Miami Health System is seeking a Service Response Representative to handle incoming inquiries and support patient accounts. This on-site, full-time role is based in Miami, FL, with responsibilities including accurate data entry and escalation when needed.

No experience required, but candidates should be able to communicate clearly and follow procedures while protecting patient confidentiality. The position supports a leading academic medical center serving South Florida and beyond.