Senior Patient Access & Scheduling Lead

Upstate; City of Syracuse (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Upstate is seeking a Senior Scheduling/Registration/Patient Access Specialist to perform administrative duties and support staffing, workload and resource management within the department. You will focus on patient scheduling across outpatient, acute care, and inpatient rehab settings, and oversee front desk operations.

The role emphasizes customer service, patient experience and monthly reporting; you will mentor new staff and align with Upstate policies and procedures.

Qualifications

• Associates degree and three years of relevant patient financial/insurance services experience.
• Knowledge of medical terminology, medical billing/insurance requirements, familiarity with medical coding.
• Excellent written/oral communication and computer skills.
• Ability to maintain good public relations with patients, visitors, co-workers, and other individuals.

Responsibilities

• Schedule outpatient, acute care and inpatient rehabilitation appointments.
• Manage front desk operations and support monthly reporting and provider templates.
• Serve as a role model, mentor and preceptor for staff.
• Assist management with daily staffing and resource planning.

Skills

Medical terminology

Medical billing/insurance

Medical coding

Written and verbal communication

Computer skills

Public relations

Customer service

Education

Associate degree

Job description

Upstate is seeking a Senior Scheduling/Registration/Patient Access Specialist to perform administrative duties and support staffing, workload and resource management within the department. You will focus on patient scheduling across outpatient, acute care, and inpatient rehab settings, and oversee front desk operations.

The role emphasizes customer service, patient experience and monthly reporting; you will mentor new staff and align with Upstate policies and procedures.