Senior Scheduling/Registration/Patient Access Specialist

Upstate; City of Syracuse (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Upstate is seeking a Senior Scheduling/Registration/Patient Access Specialist to perform administrative duties and support staffing, workload and resource management within the department. You will focus on patient scheduling across outpatient, acute care, and inpatient rehab settings, and oversee front desk operations.

The role emphasizes customer service, patient experience and monthly reporting; you will mentor new staff and align with Upstate policies and procedures.

Qualifications

• Associates degree and three years of relevant patient financial/insurance services experience.
• Knowledge of medical terminology, medical billing/insurance requirements, familiarity with medical coding.
• Excellent written/oral communication and computer skills.
• Ability to maintain good public relations with patients, visitors, co-workers, and other individuals.

Responsibilities

• Schedule outpatient, acute care and inpatient rehabilitation appointments.
• Manage front desk operations and support monthly reporting and provider templates.
• Serve as a role model, mentor and preceptor for staff.
• Assist management with daily staffing and resource planning.

Skills

Medical terminology

Medical billing/insurance

Medical coding

Written and verbal communication

Computer skills

Public relations

Customer service

Education

Associate degree

Job description

Job Summary:

The Senior Scheduling/Registration/Patient Access Specialist performs administrative duties based on the operational needs of the department. Serves as a role model, mentor and preceptor for new and existing staff. Assists and supports the management team with daily operations related to staffing, workload and resource management. Focus on patient scheduling, including outpatient, acute care, and inpatient rehabilitation appointments, as well as front desk operations. Models effective communication and promotes cooperative behaviors. Drives customer service, patient experience, and assists with monthly reporting and provider templates. The Senior Scheduling/Patient Access Specialist exemplifies the Upstate mission, vision, and values and acts in accordance with Upstate policies and procedures.

Minimum Qualifications:

Associates degree and three (3) years of relevant patient financial/insurance services experience (preferably in a healthcare setting) or equivalent combination of education and experience required.

Knowledge, Skills & Abilities: Working knowledge of medical terminology, medical billing/insurance requirements, familiarity with medical coding, and excellent written/oral communication and computer skills required. Computer skills and keyboarding are necessary. Ability to maintain good public relations with patients, visitors, co-workers, and other individuals.

Preferred Qualifications:

Knowledge of patient registration processes and insurance verification preferred. PM&R experience preferred. Ability to work effectively with all levels of administration and medical staff personnel; demonstrated creativity, and mature judgment necessary in anticipating and solving problems.

Work Days:

Mon-Fri, days

Message to Applicants:

Recruitment Office: Human Resources