Patient Access Concierge & Registration Specialist

State University of New York Upstate Medical University; City of Syracuse (NY); In loco; USD 25.000 - 36.000; Tempo pieno

Descrizione del lavoro

State University of New York Upstate Medical University in Syracuse, NY is seeking a Patient Access Associate to interview patients and collect demographic, guarantor, insurance, and financial information to support accurate registration for inpatient, ambulatory, ED and other service lines.

The role also assists with kiosk/eRegistration, MyChart enrollment, and PCP changes while providing concierge support and proper ABN handling when required.

Competenze

• Associate's degree and two years of related patient financial/insurance/registration experience.
• Working knowledge of medical terminology and medical billing.
• Excellent written and oral communication skills.
• Certified Healthcare Access Associate (CHAA) required within two years of hire.

Mansioni

• Interview patients to collect and verify demographic, guarantor, insurance, and financial information.
• Complete registration and pre-registration for inpatient, ambulatory/outpatient, laboratory, radiology, procedures, ambulatory surgery, and emergency department patients.
• Ensure accurate patient identification, registration, encounters, consents, signatures, acknowledgements, and ABNs when applicable.
• Assist patients with kiosk/electronic registration, MyChart enrollment, and PCP changes, provide concierge/ambassador support, including wayfinding, visitor assistance, badges, and wheelchair/escort assistance as needed.

Conoscenze

Customer service

Medical terminology

Communication

Formazione

Associate's degree

CHAA certification within 2 years

Descrizione del lavoro

State University of New York Upstate Medical University in Syracuse, NY is seeking a Patient Access Associate to interview patients and collect demographic, guarantor, insurance, and financial information to support accurate registration for inpatient, ambulatory, ED and other service lines.

The role also assists with kiosk/eRegistration, MyChart enrollment, and PCP changes while providing concierge support and proper ABN handling when required.