Patient Access Concierge & Registration Specialist

Upstate; City of Syracuse (NY); Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

Upstate in Syracuse, NY is seeking a Patient Access Associate to interview patients and collect accurate demographic, insurance, and financial information, enabling smooth registration across inpatient, outpatient, lab, radiology, and ED services.

You will verify patient identity, obtain required signatures and ABNs when needed, support kiosk/MyChart enrollment, and deliver concierge assistance including wayfinding and escort services.

Qualifications

• Associate's degree and 2 years of healthcare registration/financial experience.
• Working knowledge of medical terminology and medical billing.
• Excellent written and oral communication; CHAA required within two years.

Responsabilités

• Interview patients to collect and verify demographic, insurance, and financial information.
• Complete registration and pre-registration for all service lines (inpatient, outpatient, lab, radiology, ED).
• Ensure accurate patient identification, encounters, consents, signatures and ABNs when applicable.
• Assist with kiosk/MyChart enrollment and provide concierge/ambassador support (wayfinding, escorts) as needed.

Connaissances

Medical terminology

Customer service

Written communication

Oral communication

Medical billing

Formation

Associate's degree

CHAA certification within 2 years

Outils

Epic EMR

Description du poste

Upstate in Syracuse, NY is seeking a Patient Access Associate to interview patients and collect accurate demographic, insurance, and financial information, enabling smooth registration across inpatient, outpatient, lab, radiology, and ED services.

You will verify patient identity, obtain required signatures and ABNs when needed, support kiosk/MyChart enrollment, and deliver concierge assistance including wayfinding and escort services.