Patient Access Representative I, ED

Sentara Healthcare Inc; Norfolk, Northern (VA, KY); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Sentara Healthcare Inc. seeks a Patient Access Representative for the Full-Time Evening shift in the Emergency Department. You will handle patient registration, verify identities and records, review orders, scan documents, and ensure privacy standards while guiding patients to the right service area.

The role includes explaining and collecting co-pays, deposits, and balances and may involve scheduling, pre-admission, and discharge duties to support patient flow.

Qualifications

• 2 years of Customer Service and/or Data Entry experience.
• Proficiency in Keyboarding.
• Associate or bachelor’s degree in lieu of two years of experience.

Responsibilities

• Register patients and verify the identity and correct record for registration.
• Review schedules and physician orders to register the patient for the appropriate service.
• Explain and complete regulatory and compliance documents during registration and ensure privacy standards.
• Explain co-payments, deposits, and balances and process secure payments.
• Greet patients and families and guide them to the correct service area; may perform scheduling or pre-admission duties.

Skills

Customer Service

Data Entry

Keyboarding

Education

High School Diploma or GED

Job description

Full-Time, Evenings-2nd Shift, Emergency Department

As aPatient Access Representativewith Sentara, you will be responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. In most areas, the Patient Access Rep is the first point of contact for patients and provides the first impression of Sentara. They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Up to $1,500Sign-On Bonus for Qualified Candidates!

Education

HS - High School Grad or Equivalent

Certification/Licensure

No specific certification or licensure requirements

Experience

• 2 years of Customer Service and/or Data Entry

• Associate or bachelor’s degree in Lieu of two years of experience

• Proficiency in Keyboarding

Keywords

Customer Service, Patient Registration, Data Entry, Front Desk, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical,