Patient Access Operations Lead

Virginia Mason Franciscan Health; Silverdale (WA); On-site; USD 48,000 - 74,000; Full time

Job summary

Virginia Mason Franciscan Health seeks a Patient Access Team Lead to provide day-to-day operational leadership across hospital access areas, including ED, main registration, and admitting. The role supervises workflow, resolves complex registration and insurance issues, and supports patient financial clearance and communication.

The position requires 3–5 years in patient access, prior senior-level experience, and familiarity with ED/registration workflows; Epic or Meditech experience is

Qualifications

• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role required.
• Prior experience in a senior/lead capacity within patient access or registration.
• Experience supporting hospital-based access areas including Emergency Department, main registration, admitting, or related workflows.

Responsibilities

• Provide real-time operational oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow, service standards, and operational continuity.
• Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues.
• Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed to support operations.
• Communicate patient financial responsibility, payment options, and available financial assistance resources.
• Provide guidance, coaching, and real-time support to Patient Access Representatives, Financial Counselors, and Eligibility staff.

Skills

Leadership

Problem solving

Coaching

Staff guidance

Education

High School Diploma

GED

Associate degree

Bachelor's degree (preferred)

Tools

Epic

Meditech

Job description

Virginia Mason Franciscan Health seeks a Patient Access Team Lead to provide day-to-day operational leadership across hospital access areas, including ED, main registration, and admitting. The role supervises workflow, resolves complex registration and insurance issues, and supports patient financial clearance and communication.

The position requires 3–5 years in patient access, prior senior-level experience, and familiarity with ED/registration workflows; Epic or Meditech experience is