Patient Access Lead — Elevate Patient Experience

SSM Health; Missouri; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay and benefits

Career development opportunities

Collaborative team environment

Job summary

SSM Health St. Mary's Hospital - St. Louis is seeking a Patient Access Representative to lead assigned staff in patient registration activities.

This full-time position requires strong communication, teamwork, and the ability to work with electronic health records and health insurance terminology. Typical duties include overseeing shift operations, coordinating resources, ensuring policy compliance, and providing customer service to patients and families.

Qualifications

• Experience with patient registration, electronic health records (EHR), and health insurance terminology required.
• Must possess strong computer proficiency and exceptional customer service skills.

Responsibilities

• Leads or coordinates shift operations of assigned activities, resources, and staff.
• Serves as a technical or functional resource and performs similar duties with staff.
• Assigns, monitors and reviews progress of work. Monitors and reports compliance with policies and/or procedures.
• Oversees and evaluates orientation and training of assigned associates. May provide input in the review and evaluation of staff performance.
• Performs the duties of a Patient Access Representative.
• Performs other duties as assigned.

Skills

Patient registration

EHR experience

Health insurance terminology

Computer proficiency

Customer service

Education

High School diploma/GED or 10 years of work experience

Job description

SSM Health St. Mary's Hospital - St. Louis is seeking a Patient Access Representative to lead assigned staff in patient registration activities.

This full-time position requires strong communication, teamwork, and the ability to work with electronic health records and health insurance terminology. Typical duties include overseeing shift operations, coordinating resources, ensuring policy compliance, and providing customer service to patients and families.