Patient Access Team Lead

St Joseph Health; Bryan (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

St. Joseph Health seeks a day-to-day leader for hospital-based patient access operations across key areas. You will guide staff, coordinate workflows, and resolve complex registration and financial issues to ensure timely access and a positive patient experience.

You will support ED, main registration, and admitting workflows, while coaching the team to adhere to policies and deliver high-quality service in alignment with the organization's mission.

Qualifications

• 3–5 years of experience in patient access, healthcare registration, admitting, or related hospital roles.
• Experience in senior, advanced, or lead capacity within patient access or registration.
• Experience supporting ED, main registration, admitting workflows.
• Ability to communicate patient financial responsibility and options clearly.
• Experience with Epic and/or Meditech is preferred.

Responsibilities

• Provide day-to-day operational leadership and workflow coordination for patient access activities.
• Coordinate daily work assignments and area coverage to support patient flow and service standards.
• Escalate and resolve complex registration, insurance verification, authorization, and financial issues.
• Perform complex patient registration, insurance verification, and financial clearance as needed.
• Communicate financial responsibility, payment options, and financial assistance resources.
• Coach and support Patient Access Representatives and Financial Counselors to ensure accuracy and best practices.

Skills

Leadership

Workflow coordination

Patient access

Communication

Education

High School Diploma

GED

Associate degree

Bachelor's degree preferred

Tools

Epic EMR

Meditech

Job description

Job Summary and Responsibilities

Provides day-to-day operational leadership and workflow coordination for hospital-based patient access operations across assigned access areas, which may include Emergency Department, main registration, admitting, and payer notification workflows. Serves as a subject-matter expert in patient access functions and acts as the first point of escalation for complex registration, insurance, authorization, and patient account issues. Supports patient access staff by providing real-time guidance, workflow coordination, and issue resolution to ensure timely, accurate completion of access activities and a positive patient experience. Collaborates closely with supervisors and managers to support operational continuity, service quality, and adherence to established policies and procedures. Demonstrates accountability for relationship-based care, organizational mission, and core values.

• Provide real-time operational oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow, service standards, and operational continuity.
• Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues, ensuring timely and appropriate resolution.
• Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed to support operations.
• Communicate patient financial responsibility, payment options, and available financial assistance resources, as appropriate, to support patient understanding.
• Provide guidance, coaching, and real-time support to Patient Access Representatives, Financial Counselors, and Eligibility staff to reinforce accuracy, service standards, and best practices.

Job Requirements

Required

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• Associates Other, upon hire and
• 3-5 years of experience in patient access, healthcare registration, admitting, or a related hospital-based access role required., upon hire and
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration., upon hire and
• Demonstrated experience supporting hospital-based access areas, including Emergency Department, main registration, admitting, or related workflows., upon hire and
• None, upon hire

Preferred

• Bachelors Other Bachelor's degree in business management, healthcare administration or similar, preferred, upon hire and
• Experience using electronic health record systems such as Epic and/or Meditech required or strongly preferred., upon hire

Where You'll Work

St. Joseph Health has been caring for the communities in and surrounding the Brazos Valley since 1936 (Bryan/College Station, Navasota, Caldwell, Madisonville (TX)). St. Joseph has a Level III Trauma Center, the first Joint Commission certified Primary Stroke Center and the first accredited Chest Pain Center in the Brazos Valley.

St. Joseph Health is a leader in critical care and the largest provider of cardiovascular care in the region. As an integrated healthcare system St. Joseph Health includes a comprehensive network of over 100 employed providers including primary care physicians specialists and advanced practice clinicians. The network includes more than 30 ambulatory clinics featuring Primary Care, Express Clinics and Imaging and Diagnostic Services.

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