Senior Partner Success Manager — Education Programs

Pearson; Salt Lake City (UT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Sales incentive plan

Job summary

Pearson is seeking a Manager, Partner Success in Salt Lake City to lead a team delivering educational assessment programs for state, district, and school partners. You will oversee readiness planning, training, adoption, escalation, and ongoing relationship management to ensure customer success and on-time delivery.

The role requires strong leadership, program management, and customer relationship skills, with a focus on continuous improvement and cross-functional collaboration across Product,

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
• Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
• Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
• Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
• Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
• Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
• Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
• Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.
• This position may require up to 25% travel

Responsibilities

• Build and maintain strong relationships with state, district, and school partners.
• Lead customer readiness, implementation, training, and adoption planning activities.
• Serve as an escalation point for complex customer concerns, risks, and delivery issues.
• Partner with customers to identify opportunities for continuous improvement and long‑term success.
• Monitor customer satisfaction and implement strategies to improve the overall customer experience.
• Oversee one or more assessment programs or strategic customer relationships.
• Coordinate cross‑functional teams to ensure successful delivery of program commitments.
• Monitor program schedules, risks, issues, budgets, and key milestones.
• Ensure compliance with contractual requirements and delivery expectations.
• Lead forecasting, planning, and business reviews related to assigned programs.
• Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan.
• Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality
• Lead, coach, and develop a team of Partner Success professionals.
• Establish clear goals, priorities, and performance expectations.
• Provide ongoing mentoring and career development support.
• Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
• Build team capability and promote sharing of best practices across programs and customers.
• Drive process improvements that enhance customer experience and delivery effectiveness.
• Partner with cross‑functional leaders to improve communication, coordination, and execution.
• Identify and mitigate delivery, customer, and operational risks.
• Develop and implement scalable practices that improve consistency across the Partner Success organization.

Skills

Program management

Customer relationship

Cross-functional collaboration

Communication

Education

Bachelor's degree or equivalent

Job description

Pearson is seeking a Manager, Partner Success in Salt Lake City to lead a team delivering educational assessment programs for state, district, and school partners. You will oversee readiness planning, training, adoption, escalation, and ongoing relationship management to ensure customer success and on-time delivery.

The role requires strong leadership, program management, and customer relationship skills, with a focus on continuous improvement and cross-functional collaboration across Product,