Director, Partner Success & Relationships

Pearson; Annapolis (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

Pearson seeks a Manager, Partner Success to lead a team focused on supporting state, district, and school partners throughout the assessment lifecycle. You will drive readiness planning, training, adoption, and issue resolution to ensure customer success and satisfaction.

You will oversee program performance, budgets, and cross-functional collaboration with Product, Technology, Operations, and Customer Support, coaching team members to be trusted advisors and ensuring on-time delivery of

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Proven success leading customer-facing programs and programs management.
• Strong ability to influence and collaborate across functions.
• Experience managing complex customer relationships and escalations.

Responsibilities

• Lead a team of Partner Success professionals and ensure program delivery.
• Oversee readiness planning, training, adoption, and customer success.
• Forecast, plan, and report on program budgets, milestones, and risks.
• Drive process improvements and cross‑functional coordination to enhance outcomes.

Skills

Team leadership

Program management

Customer relationship

Budget management

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

Pearson seeks a Manager, Partner Success to lead a team focused on supporting state, district, and school partners throughout the assessment lifecycle. You will drive readiness planning, training, adoption, and issue resolution to ensure customer success and satisfaction.

You will oversee program performance, budgets, and cross-functional collaboration with Product, Technology, Operations, and Customer Support, coaching team members to be trusted advisors and ensuring on-time delivery of