Partner Success Leader

Pearson; Sacramento (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Sales incentive plan

Job summary

Pearson is seeking a Manager, Partner Success to lead a team serving state, district, and school partners through the assessment lifecycle. You will manage readiness, training, adoption, and ongoing relationship management to ensure program success and cost, quality, and schedule adherence.

The role emphasizes strong collaboration with cross-functional teams, mentorship, and a focus on delivering exceptional customer experiences in Pearson's assessment solutions.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience leading customer-facing programs or partner success.
• Strong program and project management skills with cross-functional initiatives.
• Experience managing complex customer relationships and escalations.

Responsibilities

• Build and maintain strong relationships with state, district, and school partners.
• Lead customer readiness, implementation, training, and adoption planning activities.
• Serve as an escalation point for complex customer concerns and delivery issues.
• Partner with customers to identify opportunities for continuous improvement and long‑term success.
• Monitor customer satisfaction and implement strategies to improve the customer experience.
• Oversee one or more assessment programs or strategic customer relationships.

Skills

Program management

Customer relationship management

Team leadership

Communication

Cross-functional collaboration

Forecasting and budgeting

Education

Bachelor's degree or equivalent

Job description

Pearson is seeking a Manager, Partner Success to lead a team serving state, district, and school partners through the assessment lifecycle. You will manage readiness, training, adoption, and ongoing relationship management to ensure program success and cost, quality, and schedule adherence.

The role emphasizes strong collaboration with cross-functional teams, mentorship, and a focus on delivering exceptional customer experiences in Pearson's assessment solutions.