Senior Partner Success Leader, Education Programs

Pearson; Lansing (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Pearson seeks a Manager, Partner Success to lead a team supporting state, district, and school partners through the assessment lifecycle. You will drive readiness, training, adoption, and issue resolution while managing relationships and program performance.

The role requires strong leadership, customer relationship skills, and a focus on delivering exceptional customer experiences and value from Pearson's assessment solutions. Travel up to 25% may be required.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience leading customer-facing programs, partner success, client services, or program management.
• Demonstrated success leading and developing high-performing teams and mentoring talent.
• Experience managing complex customer relationships and escalation points.
• Strong program and project management skills across schedules, risks, budgets.

Responsibilities

• Build and maintain relationships with state, district, and school partners.
• Lead readiness, implementation, training, and adoption planning activities.
• Serve as escalation point for complex customer concerns and delivery issues.
• Identify opportunities for continuous improvement and long-term success.
• Monitor customer satisfaction and improve overall experience.
• Oversee one or more assessment programs or strategic customer relationships.
• Coordinate cross-functional teams for program commitments.
• Monitor schedules, risks, issues, budgets, and milestones.
• Ensure compliance with contractual requirements and delivery expectations.
• Lead forecasting, planning, and business reviews for assigned programs.
• Manage program financials to meet revenue/margin plans.
• Report on financial status and forecast activities and budgets.
• Lead, coach, and develop a team of Partner Success professionals.
• Establish goals, priorities, and performance expectations.
• Provide mentoring and career development support.
• Foster accountability, collaboration, and continuous improvement.
• Promote sharing of best practices across programs and customers.

Skills

Leadership

Program management

Customer relationships

Cross-functional collaboration

Communication

Travel readiness

Education

Bachelor's degree or equivalent

Job description

Pearson seeks a Manager, Partner Success to lead a team supporting state, district, and school partners through the assessment lifecycle. You will drive readiness, training, adoption, and issue resolution while managing relationships and program performance.

The role requires strong leadership, customer relationship skills, and a focus on delivering exceptional customer experiences and value from Pearson's assessment solutions. Travel up to 25% may be required.