Director, Partner Success & Programs

Pearson; Santa Fe (NM); On-site; USD 90,000 - 120,000; Full time

Job summary

Pearson is seeking a Manager, Partner Success to lead a team supporting state, district, and school partners through the assessment lifecycle. You will drive readiness, training, adoption, and issue resolution, ensuring successful program delivery and customer satisfaction across programs.

The ideal candidate will have strong program management and people leadership skills, plus a track record of developing high-performing teams and delivering value to educational customers using Pearson

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years leading customer-facing programs and partner success.
• Proven success leading and developing high-performing teams with coaching and development.
• Experience managing complex customer relationships and escalation points.
• Strong program and project management skills including budgets and risks.
• Ability to influence across Product, Technology, Operations, and Support.
• Excellent communication, facilitation, and presentation skills.
• Identify customer needs and drive continuous improvement.
• Experience with forecasting and contract value tracking.
• Travel up to 25% may be required.

Responsibilities

• Build and maintain strong relationships with state, district, and school partners.
• Lead readiness, implementation, training, and adoption planning activities.
• Serve as escalation point for complex customer concerns and delivery issues.
• Identify opportunities for continuous improvement and long-term success.
• Monitor customer satisfaction and implement improvement strategies.
• Oversee one or more assessment programs or strategic customer relationships.
• Coordinate cross-functional teams to ensure successful delivery of commitments.
• Monitor schedules, risks, budgets, and milestones.
• Ensure compliance with contractual requirements and delivery expectations.
• Lead forecasting, planning, and business reviews for assigned programs.
• Manage program financials to meet revenue/margin targets.

Skills

Partner success leadership

Customer relationship

Program management

Team leadership

Forecasting & budgeting

Cross-functional collaboration

Education

Bachelor's degree

Job description

Pearson is seeking a Manager, Partner Success to lead a team supporting state, district, and school partners through the assessment lifecycle. You will drive readiness, training, adoption, and issue resolution, ensuring successful program delivery and customer satisfaction across programs.

The ideal candidate will have strong program management and people leadership skills, plus a track record of developing high-performing teams and delivering value to educational customers using Pearson