Partner Success Leader for Education Programs

Pearson; Jackson (MS); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Sales incentive plan

Benefits package

Job summary

Pearson seeks a Manager, Partner Success to lead a team delivering assessment programs for state, district, and school partners. You will drive readiness, training, adoption planning, and issue resolution to ensure customers are prepared for success.

The role emphasizes collaboration across Product, Technology, Operations, Measurement, and Customer Support, building high-performing teams and maintaining strong customer relationships.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience leading customer-facing programs, partner success, client services, or program management.
• Proven ability to lead and develop high-performing teams, including coaching and talent development.
• Experience managing complex customer relationships and serving as an escalation point for operational or customer-satisfaction issues.
• Strong program and project management skills with schedules, risks, budgets, and cross-functional initiatives.

Responsibilities

• Build and maintain strong relationships with state, district, and school partners.
• Lead readiness, implementation, training, and adoption planning activities.
• Serve as an escalation point for complex customer concerns and delivery issues.
• Monitor customer satisfaction and implement strategies to improve the experience.
• Oversee one or more assessment programs or strategic customer relationships.
• Coordinate cross-functional teams to ensure successful delivery of program commitments.
• Manage program financials to meet revenue/margin plan and explain variances.

Education

Bachelor's degree or equivalent combination of education and experience

Job description

Pearson seeks a Manager, Partner Success to lead a team delivering assessment programs for state, district, and school partners. You will drive readiness, training, adoption planning, and issue resolution to ensure customers are prepared for success.

The role emphasizes collaboration across Product, Technology, Operations, Measurement, and Customer Support, building high-performing teams and maintaining strong customer relationships.