Senior Partner Success Manager

Ladders; United States; Remote; USD 125,000 - 145,000; Full time

Benefits offered by this job

95% medical, dental, vision coverage

WFH setup allowance

Learning & Development benefit

Monthly stipends: cell phone, internet

Co-working stipend

Flexible PTO

Regular team on-site meetings

Job summary

Ladders is seeking a Senior Partner Success Manager to own a portfolio of strategic partner relationships within the Finance & Insurance space. This remote role targets US-based candidates and focuses on successful implementations, onboarding, and ongoing engagement.

You will build scalable success programs, collaborate cross-functionally, and leverage data to improve account health and identify growth opportunities.

Qualifications

• 5+ years in partnerships or similar client-facing roles.
• Experience in employee benefits, HR tech, SaaS, or fintech.
• Proven track record managing strategic relationships with senior stakeholders.
• Strong background in leading complex implementations and onboarding programs.
• Ability to create scalable processes and playbooks for partner engagements.
• Data-driven approach to assessing account health and identifying trends.
• Excellent communication skills for executive-level conversations.

Responsibilities

• Own a diverse portfolio of strategic partner relationships.
• Develop tailored success plans and communication strategies for each partner.
• Oversee the partner implementation process from start to finish.
• Create standard onboarding frameworks and materials for various partnership models.
• Continuously refine onboarding processes based on performance data and feedback.
• Coordinate cross-functional teams to ensure partner support and success.
• Monitor partner performance and identify opportunities for growth and optimization.

Job description

For our client, we are seeking a Senior Partner Success Manager to join the team of a leader in the Finance & Insurance space.

This role will own a portfolio of strategic partner relationships and drive successful implementations, onboarding, and ongoing partner engagement.

The ideal candidate will build scalable success programs, collaborate cross-functionally to support partner needs, and use data to improve account health and identify growth opportunities.

This is a highly visible client-facing position that requires strong executive communication skills and the ability to lead complex partnership programs with senior stakeholders.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $125,000 – $145,000 annually

Responsibilities

• Own a diverse portfolio of strategic partner relationships.
• Develop tailored success plans and communication strategies for each partner.
• Oversee the partner implementation process from start to finish.
• Create standard onboarding frameworks and materials for various partnership models.
• Continuously refine onboarding processes based on performance data and feedback.
• Coordinate cross-functional teams to ensure partner support and success.
• Monitor partner performance and identify opportunities for growth and optimization.

Qualifications

• 5+ years in partnerships or similar client-facing roles.
• Experience in employee benefits, HR tech, SaaS, or fintech.
• Proven track record managing strategic relationships with senior stakeholders.
• Strong background in leading complex implementations and onboarding programs.
• Ability to create scalable processes and playbooks for partner engagements.
• Data-driven approach to assessing account health and identifying trends.
• Excellent communication skills for executive-level conversations.

Benefits

• 95% coverage of medical, dental, and vision insurance.
• $250 one-time WFH setup allowance.
• $500 annual Learning & Development benefit.
• Monthly stipends for cell phone, internet, wellness, and co-working.
• Flexible PTO policy and a strong emphasis on work-life balance.
• Regular team on-site meetings to foster collaboration and team culture.

Our client is an equal opportunity employer.