Senior Partner Success Implementation Engineer

Ladders; United States; A distancia; USD 120.000 - 145.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Continuous learning

Fast-paced environment

Internal career opportunities

Descripción de la vacante

Ladders is seeking a Senior Partner Success Implementation Engineer to guide strategic partner deployments and ensure successful technical outcomes across complex environments. This remote role partners with external stakeholders and internal teams to move implementations into steady-state support with confidence.

You will lead escalations, diagnose complex integration issues, and mentor teams while traveling up to 20% (including international trips).

Formación

• 5-7 years in implementation engineering or similar technical customer-facing roles.
• Strong ability to diagnose complex integrations and deployment environments.
• Excellent communication to translate technical concepts to varied audiences.
• Proven track record leading technical projects and influencing stakeholders.

Responsabilidades

• Deliver expert-level technical guidance and troubleshooting to partner customers.
• Collaborate with internal engineering teams to advocate for product enhancements.
• Lead escalated support engagements to drive timely resolution and performance.
• Oversee complex technical implementation projects for partner customers.
• Guide the transition from implementation to steady-state support for partners.
• Work with Partner Success Managers to assess partner maturity and drive adoption strategies.
• Create and share advanced best practices and technical playbooks across partner accounts.

Conocimientos

Technical communication

Project leadership

Issue diagnosis

Stakeholder influencing

Travel readiness

Descripción del empleo

For our client, we are seeking a Senior Partner Success Implementation Engineer to join the team of a leader in the Enterprise Technology space.

This role will focus on guiding strategic partner implementations and ensuring technical solutions are deployed successfully across complex environments. You will serve as a key technical partner for external stakeholders, helping them move from implementation through steady-state support with confidence. The position also requires close collaboration with internal engineering and partner success teams to resolve escalations, improve adoption, and strengthen long-term partner outcomes.

Location: Remote

Compensation: $120,000 – $145,000 annually

Responsibilities

• Deliver expert-level technical guidance and troubleshooting to partner customers.
• Collaborate with internal engineering teams to advocate for product enhancements.
• Lead escalated support engagements to drive timely resolution and optimal performance.
• Oversee complex technical implementation projects for partner customers.
• Guide the transition from implementation to steady-state support for partners.
• Work with Partner Success Managers to assess partner maturity and drive adoption strategies.
• Create and share advanced best practices and technical playbooks across partner accounts.

Qualifications

• 5-7 years of experience in implementation engineering or related technical customer-facing roles.
• Strong expertise in diagnosing complex technical issues across integrations and deployment environments.
• Exceptional communication skills for translating technical concepts to diverse audiences.
• Proven ability to lead technical projects and influence stakeholders.
• Willingness to travel up to 20%, including some international travel.

Benefits

• Opportunities for continuous learning and growth within a market-leading company.
• Access to a fast-paced, collaborative, and creative work environment.
• Endless internal career opportunities across various roles and locations.

Our client is an equal opportunity employer.