Customer Success Manager (Partners)

Ladders; United States; A distancia; USD 110.000 - 135.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus plan

Unlimited vacation

Medical benefits

401(k) match

Wellness services

Lunch stipend

Collaborative environment

Descripción de la vacante

Ladders is seeking a Customer Success Manager (Partners) to drive value for strategic partners in a remote role in the United States. You will cultivate trusted relationships, lead business reviews, and coordinate across partner stakeholders, internal teams, and executives to ensure renewals, growth, and long-term satisfaction.

In this role you will forecast revenue from partner pipelines, monitor contract renewals, and translate partner outcomes into measurable metrics such as NPS, with a

Formación

• 3-5 years in partner-facing roles (Partner/Account Management)
• Proven project management and relationship-building skills
• Strong written and verbal communication abilities
• Experience in regulated markets (Fintech or Insurance)
• Knowledge of digital identity and authentication preferred
• Experience with data platforms (Splunk/Looker) is a plus

Responsabilidades

• Establish partner trust through regular business reviews
• Become a subject matter expert on partner use cases
• Drive business objectives through partner experience metrics such as NPS
• Forecast revenue from partner pipelines
• Monitor and secure partner contract renewals
• Organize executive-level quarterly business reviews
• Identify optimization opportunities for partner solutions

Conocimientos

Partner management

Account management

Communication skills

Relationship building

Stakeholder management

Regulated markets experience

Digital identity

Data platforms (Splunk)

Data platforms (Looker)

Herramientas

Splunk

Looker

Descripción del empleo

For our client, we are seeking a Customer Success Manager (Partners) to join the team of a leader in the Information Technology space.

This role will focus on building trusted relationships with strategic partners and ensuring they realize strong value from the company's solutions. You will serve as a key connector across partner stakeholders, internal teams, and executive sponsors to drive renewals, growth, and long-term satisfaction. The position combines relationship management, business review leadership, and revenue forecasting with a strong emphasis on partner outcomes in regulated environments.

Location: Remote

Compensation: $110,000 – $135,000 annually

Responsibilities

• Establish partner trust through regular business reviews
• Become a subject matter expert on partner use cases
• Drive business objectives through partner experience metrics such as NPS
• Forecast revenue from partner pipelines
• Monitor and secure partner contract renewals
• Organize executive-level quarterly business reviews
• Identify optimization opportunities for partner solutions

Qualifications

• 3-5 years in partner-facing roles, such as Partner Management or Account Management
• Exemplary project management and relationship-building skills
• Strong written and verbal communication abilities
• Experience in regulated markets, especially Fintech or Insurance
• Knowledge of digital identity and authentication preferred
• Experience with technical data platforms such as Splunk or Looker is a plus
• Track record of successful multi-stakeholder relationships

Benefits

• Competitive salaries and bonus plan
• Unlimited vacation and flexible hours
• Comprehensive medical benefits for you and your family
• 401(k) retirement plan and match (US offices)
• Access to emotional and physical wellness services
• Daily lunch stipend when coming into the office
• A collaborative environment with talented colleagues

Our client is an equal opportunity employer.