Senior Partner Success Implementation Engineer

NICE (New Independent Conference Experts) Ltd.; United States; Remote; USD 140,000 - 180,000; Full time

Job summary

NICE is seeking a Senior Partner Success Implementation Engineer to drive partner success across implementation, readiness, and ongoing product adoption. This remote US role demands advanced technical expertise, leadership in escalated engagements, and strategic guidance to ensure scalable deployment and long-term partner success.

The role also involves mentoring junior engineers, aligning with TAMs and Partner Success Managers, and contributing to technical leadership across the partner

Qualifications

• 5-7 years of experience in implementation engineering, solutions engineering, technical support, or related role.
• Ability to travel up to 20% regional travel; some international travel may be necessary.
• Exceptional communication skills translating highly technical concepts for diverse audiences.
• Proven ability to lead technical projects, influence stakeholders, and collaborate across cross-functional teams.
• Experience diagnosing and resolving complex issues across integrations, APIs, configuration, and deployment environments.

Responsibilities

• Provide expert-level technical guidance, troubleshooting, and platform knowledge to partner customers after readiness.
• Champion product enhancements and advocate for complex partner needs with engineering and product teams.
• Lead high-visibility or escalated support engagements to ensure timely resolution and optimal platform performance.
• Oversee complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies.
• Guide handoff from implementation to steady-state support, ensuring smooth transitions for partners and internal teams.
• Collaborate with TAMs and Partner Success Managers to assess partner maturity and drive adoption strategies.
• Create and share advanced best practices, technical playbooks, and lessons learned across partner accounts.

Skills

Technical guidance

Troubleshooting

Platform knowledge

APIs

Cross-functional collaboration

Mentoring

Tools

APIs

Job description

Senior Partner Success Implementation Engineer

USA - Remote

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Senior Partner Success Implementation Engineer is a senior-level technical expert who plays a critical role in driving partner success across implementation, readiness, and ongoing product adoption. This role provides advanced technical expertise, leads escalated troubleshooting, influences product direction through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, and optimize the platform at scale.

As a senior resource, this role also mentors junior engineers, provides strategic technical guidance to Partner Success Managers and TAMs, and contributes to technical leadership across the partner ecosystem.

How will you make an impact

Technical Advocacy & Product Support

• Deliver expert-level technical guidance, troubleshooting, and platform knowledge to partner customers following readiness.
• Champion product enhancements, representing complex partner needs and collaborating with internal engineering and product teams.
• Lead high-visibility or escalated support engagements to ensure timely resolution and optimal platform performance.
• Oversee complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies.
• Ensure partners understand scalable deployment models, technical best practices, and long-term operational success strategies.
• Guide handoff from implementation to steady-state support while ensuring smooth transition for partners and internal teams.

Cross-Functional Collaboration

• Serve as a senior liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions.
• Collaborate with Partner Success Managers to assess partner maturity, identify technical gaps, and drive adoption strategies.
• Communicate product updates, platform changes, and technical insights across partner-facing teams, influencing broader operational excellence.

Knowledge Sharing & Best Practices

• Create and share advanced best practices, technical playbooks, and lessons learned across partner accounts.
• Lead internal knowledge-sharing sessions, mentor Implementation Engineers, and elevate the technical capabilities of the Partner Success organization.
• Contribute to scalable enablement content, documentation, and training material to enhance partner readiness and technical proficiency.
• Lead executive business reviews and represent partner technical needs in strategic planning forums.

Have you got what it takes?

• 5-7 years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role.
• Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments.
• Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences.
• Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams.
• Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.

You will have an advantage if you also have:

• Experience partnering with channel or reseller organizations
• Experience in a global technology or SaaS organization. Professional services, or Solution Delivery
• Deep knowledge of global partner ecosystems or channel/alliances strategy.
• Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns.

What’s in it for you?

Learn more about the Benefits at NICE (Link which we will land up on benefits section

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NICE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in NICE’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.