Professional Services Engineer

Greenhouse Software, Inc.; Northern (KY); On-site; USD 90,000 - 130,000; Full time

Job summary

NiCE is seeking a Professional Services Engineer to lead on-site installations and live deployments for Public Safety customers. The role covers servers, networking, databases, virtualization, and telephony, collaborating with customers and Project Managers to deliver go-live implementations.

Ideal candidates have 3+ years of hands-on implementation experience at customer sites, with strong Windows Server, SQL Server, SIP/VoIP and CTI/CDR expertise, plus troubleshooting skills.

Qualifications

• 3+ years of relevant implementation or field engineering experience.
• Experience working directly at customer sites as a vendor, consultant, or implementation engineer.
• Experience with telephony, hardware, networking, and databases.
• Strong Microsoft Windows Server and SQL Server knowledge.
• Strong networking, routing, and firewall knowledge.
• Experience with SIP, VoIP, SIPREC, CTI/CDR, and telephony systems.
• Experience with PowerShell, Wireshark, IIS, Active Directory, and troubleshooting tools.
• Hands-on hardware and server experience.
• Strong analytical, troubleshooting, communication, and customer service skills.
• Public Safety experience strongly preferred.
• Security+, Microsoft, networking, Cisco, or related certifications are a plus.

Responsibilities

• Serve as the primary technical resource for customer installations and implementations.
• Install and configure NICE software, hardware, servers, and virtualization platforms.
• Integrate NICE solutions with customer networks, PBX, CTI, and telephony environments.
• Troubleshoot hardware, software, networking, database, and telephony issues.
• Complete Installation Test Procedures and ensure systems are production-ready.
• Manage customer communication, expectations, and technical escalations.
• Partner with Project Managers, Support, and other technical teams throughout implementations.
• Complete site documentation, as-builts, testing, and knowledge transfer.
• Provide basic technical training to customer teams.
• Document lessons learned and contribute to the internal knowledge base.

Skills

3+ years experience

customer-site

telephony

hardware

networking

databases

Windows Server

SQL Server

SIP/VoIP

CTI/CDR

PowerShell

Wireshark

IIS

Active Directory

troubleshooting

communication

Tools

PowerShell

Wireshark

IIS

Active Directory

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Professional Services Engineer – Public Safety

What’s this role all about?

As a Professional Services Engineer supporting NICE Public Safety customers, you’ll be a hands‑on technical lead responsible for installing, upgrading, troubleshooting, and bringing complex NICE solutions live at customer sites.

You’ll work across servers, networking, databases, virtualization, and telephony while partnering directly with customers and Project Managers to deliver successful implementations from installation through go‑live.

What you’ll do

Serve as the primary technical resource for customer installations and implementations.

Install and configure NICE software, hardware, servers, and virtualization platforms.

Integrate NICE solutions with customer networks, PBX, CTI, and telephony environments.

Troubleshoot hardware, software, networking, database, and telephony issues.

Complete Installation Test Procedures and ensure systems are production‑ready.

Manage customer communication, expectations, and technical escalations.

Partner with Project Managers, Support, and other technical teams throughout implementations.

Complete site documentation, as‑builts, testing, and knowledge transfer.

Provide basic technical training to customer teams.

Document lessons learned and contribute to the internal knowledge base.

What you’ll bring

3+ years of relevant implementation or field engineering experience.

Experience working directly at customer sites as a vendor, consultant, or implementation engineer.

Experience with telephony, hardware, networking, and databases.

Strong Microsoft Windows Server and SQL Server knowledge.

Strong networking, routing, and firewall knowledge.

Experience with SIP, VoIP, SIPREC, CTI/CDR, and telephony systems.

Experience with PowerShell, Wireshark, IIS, Active Directory, and troubleshooting tools.

Hands‑on hardware and server experience.

Strong analytical, troubleshooting, communication, and customer service skills.

Public Safety experience strongly preferred.

Security+, Microsoft, networking, Cisco, or related certifications are a plus.

Travel & Schedule

Approximately 90% travel is required. Candidates must be comfortable with frequent domestic travel, overnight stays, short‑notice travel, and working outside of standard business hours when customer implementations require it.

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in NICE’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.