Senior Partner Manager, Global Vendor Operations

Affirm, Inc.; Pittsburgh (Allegheny County); Remote; USD 146,000 - 206,000; Full time

Benefits offered by this job

100% premium health coverage

Tech stipend

Flexible time off

Employee stock purchase plan

Job summary

Affirms is a remote-first company seeking a Partner Manager to lead performance and transformation across our global BPO vendor network. This senior role drives vendor excellence and customer satisfaction at scale while shaping long-term vendor strategy and leading large cross-functional initiatives.

The ideal candidate brings vendor/BPO management expertise and strong data analytics to validate trends, drive decisions, and implement change at scale across Operations, Compliance, Product, Risk,

Qualifications

• 8+ years of expertise in vendor/BPO management, operations, or related fields.
• Strong analytical background with the ability to define the right questions, work with analysts to build the right tools, and run independent analysis when needed.
• Proven ability to drive vendor accountability through scorecards, governance, and structured interventions.
• Track record of leading large, cross-functional programs with measurable business impact.
• Exceptional communication and influencing skills with internal and vendor executives.

Responsibilities

• Own vendor performance, including customer experience, service-levels, compliance, and QA outcomes.
• Lead executive-level vendor governance (e.g. QBRs, escalations).
• Define operational strategies for horizontal services across the vendor network.
• Partner with the Business Analyst team to shape metrics and dashboards to run the business.
• Use data to diagnose performance gaps, validate trends, and prioritize interventions.
• Run ad-hoc analyses and scenario modeling to support rapid decision-making.
• Support Strategic Partnerships by serving as entry point and liaison for unique partner needs.
• Lead initiatives requiring coordination across Operations, Compliance, Product, Risk, Training, QA, and WFM.
• Translate vendor insights into cross-functional actions that improve customer experience and compliance.
• Act as senior escalation point for systemic issues.
• Drive key initiatives such as product/process rollouts, vendor migrations, or regulatory implementations.
• Design and execute structured change programs, ensuring vendor readiness and sustained adoption.
• Champion continuous improvement and innovation across the vendor network.

Skills

Vendor management

Data analysis

Cross-functional leadership

Stakeholder communication

Governance & scorecards

Program management

Influencing senior leadership

Multigeography coordination

Job description

Affirms is a remote-first company seeking a Partner Manager to lead performance and transformation across our global BPO vendor network. This senior role drives vendor excellence and customer satisfaction at scale while shaping long-term vendor strategy and leading large cross-functional initiatives.

The ideal candidate brings vendor/BPO management expertise and strong data analytics to validate trends, drive decisions, and implement change at scale across Operations, Compliance, Product, Risk,