Senior Paratransit Operations Project Manager

RiseMe; Norwalk (CA); On-site; USD 87,000 - 103,000; Full time

Job summary

MV Transportation in California is seeking a Project Manager to oversee the DAR Paratransit and Microtransit operations, ensuring safe, compliant, and high‑quality service for seniors and people with disabilities. You will supervise staff, coordinate operations, and partner with the City to meet performance standards.

The role requires at least five years of transit or microtransit operations management, knowledge of ADA requirements, and strong leadership, communication, and problem‑solving

Qualifications

• Minimum of five (5) years of experience managing the day-to-day operations of paratransit, Dial-A-Ride, or microtransit services.
• Knowledge of ADA rules, regulations, and compliance requirements.
• Proven management experience in transit, paratransit, or microtransit operations.
• Demonstrated ability to supervise staff, make decisions, and coordinate operations.
• Strong problem-solving skills and a proactive approach to addressing operational issues.
• Self-motivated with strong leadership, communication, and organizational skills.
• Experience investigating and responding to customer comments and complaints.
• Responsible, caring, and empathetic toward individuals with disabilities and senior citizens who use DAR services.
• Available by telephone during all operating hours.

Responsibilities

• Manage and oversee the day-to-day operations of the Demand Responsive (DAR) Paratransit Service and Microtransit operation.
• Provide general supervision of operational staff and coordinate service activities as necessary.
• Investigate and respond to customer comments, concerns, and complaints.
• Ensure compliance with ADA rules, regulations, and service requirements.
• Make operational decisions, supervise staff, and provide coordination during all operating hours.
• Maintain telephone availability during all operating hours.
• Use a proactive and results-oriented approach to identify and resolve operational problems.
• Attend regular meetings with the City to review contract compliance and adherence to performance standards.
• Work with the City to troubleshoot problem areas and address operational concerns.
• Participate in discussions regarding operations, marketing, and promotional activities.
• Provide the administration, management, and oversight necessary to support quality paratransit and microtransit services.
• Demonstrate care, professionalism, and empathy when serving individuals with disabilities and senior citizens.

Skills

Operations management

Staff supervision

ADA compliance

Customer service

Problem solving

Leadership

Communication

Organizational skills

Job description

MV Transportation in California is seeking a Project Manager to oversee the DAR Paratransit and Microtransit operations, ensuring safe, compliant, and high‑quality service for seniors and people with disabilities. You will supervise staff, coordinate operations, and partner with the City to meet performance standards.

The role requires at least five years of transit or microtransit operations management, knowledge of ADA requirements, and strong leadership, communication, and problem‑solving