ADA Paratransit Eligibility & Travel Services Manager

MV Transportation; Charlotte (NC); On-site; USD 83,000 - 97,000; Full time

Job summary

MV Transportation is seeking an Eligibility Manager to evaluate, enhance and process ADA paratransit eligibility and travel planning services. This full-time role supports assessments, reporting, and outreach across contractual guidelines.

Responsibilities include conducting assessments, providing travel counseling, and coordinating with contractors to resolve issues, while maintaining client communication and ensuring service quality. Prior experience and strong customer service are required.

Qualifications

• 1–3 years of ADA Paratransit eligibility experience in a similar environment.
• Ability to work independently and provide strong customer service.
• Knowledge of contractual obligations and compliance requirements.

Responsibilities

• Perform ADA paratransit eligibility assessments and maintain the eligibility database.
• Provide travel planning information including fares and service areas.

Skills

Customer service

Written communication

Verbal communication

ADA Paratransit

Contractual obligations

Independent work

Fast-paced environment

Job description

MV Transportation is seeking an Eligibility Manager to evaluate, enhance and process ADA paratransit eligibility and travel planning services. This full-time role supports assessments, reporting, and outreach across contractual guidelines.

Responsibilities include conducting assessments, providing travel counseling, and coordinating with contractors to resolve issues, while maintaining client communication and ensuring service quality. Prior experience and strong customer service are required.