Operations Manager

RiseMe; Norwalk (CA); On-site; USD 73,000 - 87,000; Full time

Job summary

MV Transportation is seeking an Operations Manager for our Norwalk, California location to lead daily transport operations and deliver on annual business plans. You will supervise the contract’s daily performance, manage on-time service, call center functions, customer relations, and staff training while ensuring safety and regulatory compliance.

The ideal candidate has strong scheduling experience, the ability to work independently, and excellent written and verbal communication skills.

Qualifications

• 3+ years of management experience in a paratransit or microtransit environment.
• Experience in scheduling and personnel management and training.
• Ability to work independently with strong written and verbal skills.
• Knowledge of contractual obligations and company policy.

Responsibilities

• Manage on-time performance and driver availability.
• Oversee call center functions.
• Manage customer relations through direct contact and outreach programs.
• Identify, select, train, and mentor location staff.
• Communicate with location staff and support teams.
• Oversee safety and training programs to meet requirements.
• Maintain safety culture of the division.
• Maintain client contact to meet or exceed expectations.
• conduct periodic departmental audits.
• Review operational metrics daily, weekly, monthly.
• Implement, promote, and adhere to policies and procedures.
• Participate in labor and employee relations at the location.

Skills

Management experience

Scheduling

Personnel management

Training

Written communication

Verbal communication

Tools

Scheduling software

Job description

Overview

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Responsibilities

MV Transportation is seeking anOperations Manager for proposed business to provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will supervise the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for, but not limited to:

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train, and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contribute to maintaining the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly, and monthly review of key operational metrics.
• Implement, promote, and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Qualifications

Talent Requirements:

• Must have three (3) years of management experience in a similar sized paratransit or microtransit environment.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers’ activity.
• Advanced scheduling and reservation software platform experience preferred.
• Experience managing fast paced environment.

Starting salary range: $73,000 - $86,500

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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