Project Manager

MV Transportation; Norwalk (CA); On-site; USD 87,000 - 103,000; Full time

Job summary

MV Transportation in California seeks a Project Manager for DAR Paratransit and Microtransit to provide leadership, supervision, and contract coordination for senior and disabled riders.

You will oversee daily operations, ensure ADA compliance, respond to customer concerns, and collaborate with the City on performance standards and promotional activities.

Qualifications

• Minimum five years managing paratransit, dial-a-ride, or microtransit operations.
• Knowledge of ADA rules, regulations and compliance requirements.
• Proven management experience in transit, paratransit, or microtransit operations.
• Strong supervision, decision-making, and coordination abilities.

Responsibilities

• Manage day-to-day operations of DAR Paratransit and Microtransit services.
• Supervise operational staff and coordinate service activities as needed.
• Investigate and respond to customer comments, concerns, and complaints.
• Ensure compliance with ADA rules and service requirements.
• Make operational decisions and provide coordination during all operating hours.
• Maintain telephone availability during operating hours.
• Identify and resolve operational problems with a proactive approach.
• Attend meetings with the City to review contract compliance and performance standards.
• Work with the City to troubleshoot areas and address operational concerns.
• Participate in discussions regarding operations, marketing, and promotions.
• Provide administration and oversight to support quality paratransit and microtransit services.
• Demonstrate care, professionalism, and empathy to individuals with disabilities and seniors.

Skills

Leadership

Project management

Communication

Problem-solving

Customer service

Job description

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Responsibilities

Project Manager

MV Transportation is seeking a Project Manager for proposed business who will provide support, leadership, supervision, administration, and contract coordination for DAR Paratransit and Microtransit Service. The position ensures compliant, responsive, and high-quality service for seniors and individuals with disabilities.

Key Responsibilities

• Manage and oversee the day-to-day operations of the Demand Responsive (DAR) Paratransit Service and Microtransit operation.
• Provide general supervision of operational staff and coordinate service activities as necessary.
• Investigate and respond to customer comments, concerns, and complaints.
• Ensure compliance with Americans with Disabilities Act (ADA) rules, regulations, and service requirements.
• Make operational decisions, supervise staff, and provide coordination during all operating hours.
• Maintain telephone availability during all operating hours.
• Use a proactive and results-oriented approach to identify and resolve operational problems.
• Attend regular meetings with the City to review contract compliance and adherence to performance standards.
• Work with the City to troubleshoot problem areas and address operational concerns.
• Participate in discussions regarding operations, marketing, and promotional activities.
• Provide the administration, management, and oversight necessary to support quality paratransit and microtransit services.
• Demonstrate care, professionalism, and empathy when serving individuals with disabilities and senior citizens.

Qualifications

Minimum Requirements

• Minimum of five (5) years of experience managing the day-to-day operations of paratransit, Dial-A-Ride, or microtransit services.
• Knowledge of ADA rules, regulations, and compliance requirements.
• Proven management experience in transit, paratransit, or microtransit operations.
• Demonstrated ability to supervise staff, make decisions, and coordinate operations.
• Strong problem-solving skills and a proactive approach to addressing operational issues.
• Self-motivated with strong leadership, communication, and organizational skills.
• Experience investigating and responding to customer comments and complaints.
• Responsible, caring, and empathetic toward individuals with disabilities and senior citizens who use DAR services.
• Available by telephone during all operating hours.

Starting salary range: $87,000 - $102,700

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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