Senior PACE Scheduler & Process Improvement Lead

Loma Linda University Health; Redlands (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Loma Linda University Health in Redlands, CA seeks a Scheduler Sr-PACE to support scheduling staff, provide training, and manage workflow. This role is the primary contact for scheduling issues and escalations, ensuring CMS and PACE guideline compliance through audits and process improvements.

The position involves generating scheduling metric reports, onboarding new staff, and coordinating across departments. Strong English communication is required; Spanish preferred.

Qualifications

• High School Diploma or GED required; Associate's degree preferred.
• Minimum two years in customer service or administrative office experience, healthcare preferred.
• Knowledge of CMS and PACE guidelines; strong English communication; bilingual Spanish preferred.

Responsibilities

• Support scheduling staff, including training and workflow management.
• Serve as primary contact for scheduling-related issues and escalations.
• Monitor scheduling efficiency and implement process improvements with the department manager.
• Generate reports on scheduling metrics and assist with onboarding of new staff.
• Coordinate with departments and schedule team-wide meetings; provide admin support as needed.

Skills

CMS/PACE guidelines

English communications

Spanish (preferred)

Customer service

Multitasking

Education

High School Diploma or GED

Associate's degree preferred

Tools

MS Word

Excel

Outlook

PowerPoint

Job description

Loma Linda University Health in Redlands, CA seeks a Scheduler Sr-PACE to support scheduling staff, provide training, and manage workflow. This role is the primary contact for scheduling issues and escalations, ensuring CMS and PACE guideline compliance through audits and process improvements.

The position involves generating scheduling metric reports, onboarding new staff, and coordinating across departments. Strong English communication is required; Spanish preferred.